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See What our customers have to say about us and our service

Thank you You Pack for a professional and efficient move from Townsville to Perth. Naomi was very helpful and patient with all my questions. The truck contractors did a great job and were careful and thorough. I highly recommend You Pack if anyone looking for self pack removals.

Madeline Minehan

Thankyou ‪#‎youpackremovals‬. Moving from Cairns to Adelaide and your service is brilliant. Naomi is awesome. Customer service second to none. Affordable too. Definitly recommending you guys to anyone who is moving


MrsMopar Murphy

Thank you to each member of the You Pack team ~ from the office staff to the truckies! You made our interstate removal much less stressful! You were so friendly and helpful and all arrived on time as promised. If there’s a next time, it will definitely be You Pack again!

Helene Nel Schoonwinkel

Would like to thank the staff from You Pack for all their help with our move from NSW to WA. They always replied promptly to emails that I had sent and great service all round.


Ben Rogers

Impeccable in every way! This is the first time I’ve never had ANY stress moving, let alone moving interstate. I’ve moved more than 30 times over the past 25 years with a significant number being interstate and some overseas, and You-Pack has surpassed everyone. They beat me to the call every time! (and I’m an organised freak!)
Thanks to the ladies in the office and the truckies alike, you’re all working together and it makes the customer’s life so easy and stress free and you should all be proud. What great processes you have in place that work like clockwork! So friendly, so reliable! Will use you again no questions asked and highly recommend you to all.
Thanks again!

Jessica Connell

Just to let you know my shipping container ref number #### is empty and ready to be picked up. I also like to say thank you Naomi for all the customer service you have given us and for making my move interstate so much easier and look forward to using you guys again.

Jason S

Just wanted to send you a quick note to say thanks very much for all of your help over the past few months getting us organized and moved to. Thanks heaps


Grant & Margie

This is just a courtesy email to say thank you for our efficient services. I have got my container back home in the scheduled time. All of your team members were delivered a good service. I must say drivers were very polite and friendly, coming and picking up at right time. All the best for your team.

Kame

You’ve both been patient, efficient and friendly throughout and we really appreciate the excellent service. Both vehicles have now arrived safely and our container got here the very next morning after we did, it¹s all been perfect.


Tammie B

Hello all staff at You Pack Removals,I would like to take this opportunity to express what pleasure it was using your group to move from the Gold Coast back to Melbourne. Moving is a stressful operation and You Pack clearly reduced the worry, especially that close to Xmas. The service and communication you provided from the initial phone call, over email and through to the drivers delivering and picking up the container was at the highest professional level we have experienced, I only wished all businesses and agencies could provide this level of service.

Your group delivered on time and the drivers phoned and liaised with us to provide the best result even picking the container up early after we unloaded.

We thank all staff and praise the management and owners of You Pack on how they conduct their business.

David C

Thank you so much it made moving interstate a breeze… Great service

Bradley B

Thank you so much for the quick responses. Hope that there’s a survey for services rendered. It’s definitely the best transport services I’ve used and best services I’ve had in a long time.


Joe

Thank you for that! Can I say, your customer service has been outstanding, and I would recommend you to anyone.

Mel N

Thank you very much , we really appreciated your friendly efficient service The pick up and delivery guys were excellent as were all the staff we dealt with. We wish you a very merry Christmas and a prosperous and happy new year .


Rex and Yvonne beach

Making the decision to re-locate from Sydney to far north Queensland was by far one of the biggest decisions we have ever made. So when it came to finding a company that we could use to transport all our precious belongings we cautious. However as soon as I made the on-line enquiry to You Pack Removals I was at ease. I received a call from Naomi who was super friendly, polite and extremely helpful – I didn’t need to look anywhere else. The container was delivered on-time and professionally along with ties and blankets to use to secure our belongings – it was also clean inside. We then had the time to pack it ourselves without any rush. It happened that we required a second container at short notice and this was no problem at all – first one was collected and the following day the other was delivered. The guys that delivered and collected the containers were also great – professional and friendly. From start to finish and almost on a daily basis with prompt replies, both Naomi and Mel kept me informed of anything and everything I needed to know such as estimated arrival times of our containers to our new home. We also had our car transported with You Pack Removals – another easy and stress free process.

You Pack Removals offer outstanding customer service – I would highly recommend them to everyone needing a removal service.

Thanks again guys for a job well done

Ang J

Thank you so much, your service has been fantastic and I would definitely recommend you pack and go through your service again.

Amanda

Thanks Elaine we are on our way :))))
Can I just say that your company has been so amazing and I am very happy so far with the ease and friendliness makes it all a bit less daunting :))


Nicky

Just a quick thank you to everyone. The sculpture I sent to Melbourne has arrived, quickly & undamaged. Just to let you know I found everyone very helpful & flexible which helps on moving things like this (it’s for the most important sculpture prize in Australia.)
Keep up the great work.

Will C

Scott came at about 7:20am this morning to pick up container we showed him inside as well. I will definitely leave a review on the link that you emailed me later. I want to thank you for assisting me in our journey to Melbourne especially in my most vulnerable stressful time and helping to make it all run smoothly. I appreciate your reassurance from the very beginning right through til the end.I am very grateful to have used your service. Very high standard of professionalism respect and most importantly your patience care & understanding was always given to me.


Estrella Lingon

Just wanted to say had the container dropped off today! Your drivers were amazing I can truly say I’ve never seen something placed so gently on the ground! The driver manoeuvred the truck amazingly in a relatively tight space! They were brilliant! They called to let me know ETA! Which is rare to get! So a wonderful customer experience! Perfect drop off!
The drivers even let me film it for my friends in the uk, as they’ve never seen one dropped off!


Michelle S

We would just like to say thank you as you have been fantastic with keeping us up to date at every stage of our move and made everything really easy and stress free for us being such a big move. We will defiantly recommend You Pack Removals to friends or anyone we know planning a move such as ours.Thank you very much for all your help and support with our move

Matt S

Our container was picked up this morning.

I just wanted to let you know (and your supervisor) how grateful my partner and I are for you and your company’s service. Everything happened as was promised without any dramas.

You personally have had fantastic customer service and always got back to me promptly and in such a friendly matter! I would recommend you to anyone moving interstate any day. You are quite frankly awesome!

You definitely have made that part of our move so easy and stress free!

Thank you so much!

Tory K

Just to let you know that we have received and unpacked our container in Hastings. I cannot thank you enough for all your assistance, the service and prompt delivery of our goods. Nothing has been damaged. I will highly recommend your company for container removals to all my friends and family.

Thank you again, I will give you a call on Monday, we have locked the empty container and I will remove the lock prior to pick up.


Christine D

I would like to take this opportunity to say how wonderful and stress-free your company made our move from Victoria to Queensland was. I am totally happy with all contact from your office, drivers and anyone else I have not mentioned a big thank you to Naomi and the girls as nothing was a problem, nothing was damaged due to movement . I am totally going to let all my family and friends no about your company. EXCELLENT, EXCELLENT service good job guys

Graham and Vikki H

May I thank you and ask you pass our thanks onto the people involved with our container being moved from Bundamba Qld to Woodens Vic. We opened our container for the first time on Christmas Day to find NOT ONE THING had moved, brilliant job we were ecstatic. We will recommend your company at any opportunity that arises.Thank you and a Happy & Prosperous NEW YEAR to you all.


Bert & Jenny P

The container was delivered on the Wednesday as promised. I have now emptied and cleaned out the container and it is ready for pick up.

Thank you very much. I was impressed with your service and your staff and contractors and everything went smoothly.

Morris R. H

Hi Amy and the team at You Pack. Thanks for the shipping container we purchased from you. The whole procedure was pleasurable. Excellent service from front end to back end. I will use and highly recommend your company in future. Stewie the truck driver was very accommodating with a friendly, polite and positive attitude. Very professional, all of you! Thanks, you guys are rare.


Stefan D

Just wanted to say thanks for helping freight my goods across the country.

Everything arrived on time and intact.Be well.

Jason

The container is ready to be picked up now!

Your service has been exceptional, with zero damaged boxes and on-time/speedy container movements. We will only consider using You Pack from now on for our business needs.


Flora A

Just letting you know the container got here on time.

Very happy with your service. And I just wanted to say it was a pleasure dealing with you and your team. Keep up the good work

Paul L

I am writing to congratulate your company on the excellent service provided to my daughter. We as parents were involved with the process as our daughter had household items that had to be moved from our house in WA to her address on the border of NSW/Victoria.

Our daughter had tight timelines, fitting in with doctors appointments, time off work and the holiday period as well as coordinating the air flight from the East to WA to pack the container. So many things that could have affected the move. As it turned out, we needn’t have worried. This move could have been a nightmare but everything ran so smooth because your company was so efficient. All timelines were adhered to without a hitch with your company going the extra mile by communicating at each stage during the move. The communication provided was outstanding and this in particular is a rarity today.

We would have no hesitation personally recommending your company to anyone that wishes to move interstate.

Thank you, Amanda for your prompt reply to emails. Your company is lucky to have such an efficient helpful staff member.

Jan S

Thanks for your assistance and good service with the Shipping Container purchase and move. Julie and I really appreciate your assistance.
I would especially like to pass on our deep appreciation to Peter (the Cairns truck driver), as he had a very very difficult task in getting the container where we wanted it. He is a wizard and I cannot believe how he got it where he did. He maintained his cool under very trying conditions and was a professional throughout the process. Please pass on Julie’s and my appreciation to Peter for the amount of effort he put into getting the container unloaded.


Gary and Julie

I am just writing to say a very big THANKYOU to the You Pack team for a great smooth move of our whole household of furniture from Perth to Northern NSW.
The container was delivered on time, placed in a position in the drive so we could still get our cars around it, Picked up and delivered to our address in NSW on time also. The drivers of the trucks that drop off the container know exactly what they are doing, very professional and when dropping it off at our house in NSW even though it was a slight slope manoeuvred it exactly ready for collection. We emptied it in a day and then the same driver came back a day later.
NO FUSS and no evidence that it had ever been on the lawn.
Well done You Pack. I will pass the good word around to all my friends.
I unfortunately cant remember the name of the office staff but please pass this around

Carolyn

Many many thanks for what you have done, organised and arranged even on public holidays.
The container arrived as scheduled and is now empty and ready for your collection. All blankets are folded, strapping secured to the wall and floor swept clean.
Many thanks once again and I am happy to refer you guys to anyone as you are extremely efficient.


Frenchie

We have now completed our move. The container arrived at the pickup destination on time and was picked up on time. It was delivered on time 4 days later to the destination address and we were able to unload it. Both the pickup and delivery drivers were friendly and helpful and everything went without a hitch. At all times we were notified of expected deliveries and I really can’t fault the service. Thanks to everyone at You Pack for their help. I’ll certainly be recommending your service to anyone who is shifting.

Geoff M

Hi, you helped me and my fiancé complete the last leg of our interstate move by delivering our 20ft container of worldly belongings from Sydney to Kahibah in Newcastle. Things have been very busy settling into our new home and jobs and we haven’t had a chance to thank you and commend the driver for his service which was absolutely first rate. I think his name was Dilsharn.

I really had no idea where the container could be dropped and thought it could just be placed on the driveway. Dilsharn tactfully suggested that this may not be such a good idea as the weight of the truck and container was likely to damage the diveway when putting it down and picking it up. He was also very mindful of how the container placement might affect the neighbours and cause damage to the road surface.

This was a tricky situation however Dilsharns skill and ability to think on his feet to complete the job safely shon through. I cannot thank him enough for his great attitude, attention to detail and taking pride in what he does.

The you pack team should be proud to have Dilsharn at your service and I would happily recommend friends and family to use your service.

Aaryn J

The container has been emptied and now ready for you to pick up. Everything worked out very well and I am very happy with the way you treated me.
I will not hesitate to contact You Park Removals any time again when I need your service and will recommend anyone that I know, who will need such a service. I thank you very much and special thanks to Rebecca for her cordial approach on every time I needed some information.


Abdul S

I would like to thank everyone at Youpack for the great service provided to us during our recent move from Queensland to Victoria. Everything was carried out in a very reliable, professional and courteous manner which made it a hassle free experience for us and I would not hesitate to recommend the company to anyone contemplating moving.

Jan K

Just a quick note to advise that the containers have arrived safe and sound, but mostly I wanted to let you know how fantastic Peter (the delivery driver) was. He has been so helpful – from checking out the location before delivering, to providing invaluable advice and ideas on packing the container. Nothing was too much trouble and he was happy to take the time to answer all my questions – hard to find nowadays when everyone is so busy! You’ve got a keeper there !!

So between the excellent service you have provided and that of your driver, this experience so far has been stress free and easy – Thanks again !!


Michelle

would like to take this opportunity to send a short note to thank you all for your assistance during our move from Darwin to Melbourne. Your help has been invaluable and has made what started off as a daunting task and possible nightmare go quite smoothly. The car that was originally organised is still at the mechanics, but I will be in touch in the next few weeks to arrange for its transfer to Melbourne as well.

Vicky S

I meant to do this a while ago, but as you can understand, a move across the country can be a very busy time.

We moved from Perth to Sydney using your service in March 2012. I just wanted to thank you for the professional and informative service you offered us every time we communicated, throughout organising the move. You price matched a quote I received from your competitor without a problem. Then all of our belongings were picked up and arrived on time, and in perfect order. You kept me well informed of the storage details and truck drivers movements.

All your staff are helpful and offered me excellent customer service. You helped make our move easier and I will definitely be recommending you to friends or using you again, should the occasion arise.

Thank you very much,

Katie J

Thank you again. You have gone to a great deal of effort for me during this move and I appreciate it greatly.Thank you again for your help right from the beginning. Your commitment to customer service and satisfaction is exemplary.If you are able I would like you to pass this email to your supervisor as your hard work should be recognized by your superiors as well as myself. I believe the container will be delivered on the 9th of May. I will contact you when the container will be ready for pick up within the 12 days allowed after delivery.


Belinda

I would like to thank you and the You Pack group with your assistance and great customer support with the shipping container from Perth to Adelaide. I will definitely use You Pack again (not for a little while yet) and will recommend you to friends and family. I will also have a couple of beers with Troy and let him know how great he has been too (even though he probably already knows).

George M

Dearest Amy and the gorgeous gals and guys at YouPack.com.au

Where do I begin,

I cannot stress how Happy and satisfied with your impeccable service and gorgeous friendly service you provide

Your team is second to no one, and you’re a cut above the rest for sure
Not forgetting to mention your price which is so reasonable.

You went out of your way to listen to me and you treated me as a human and not a number which is rear these days

Your truck driver was so polite and genuine, he was cautious and so friendly

I will be recommending your fabulous company to everyone I know.
Thank you so much for everything

Especially when I had to change my pick up date for the “second time”
You happily changed it with no concerns at all.

You have a brilliant team working with you.

Huge praises and blessings to you all you have taken the worries and stresses about our move interstate totally out of our hands

Please post this email to your awesome team and when you get your review page set up.

I highly recommend your company for interstate removals
:-)
Your company is super friendly reliable and go out of your way to make moving work smoothly

Michelle G

I just want to thank You Pack for the service provided to me and my family.

You Pack not only dropped and picked up the container always on the agreed dates, but also did everything possible to ensure it was easy for us to upload and offload the container.

Please pass on me special thanks to Craig, who went the extra mile to drop the container at our home in Sydney right where we requested it, on very rainy day too.

We are hoping not to have to move again J, but if we do, we will definitely call you back.
And, of course, we will recommend You Pack to anyone needing to move.

Thank you once again.

Pepe C